Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wuroodulmusk.com. Please note that returns will need to be sent to the following address: [US Marketing Hub, Baba Fareed Park, Arifwala Road Distt Sahiwal]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@wuroodulmusk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it righ

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@wuroodulmusk.com.

Return & Exchange Policy – Wurood ul Musk

Due to the nature of oud, attars, and fragrances, we follow a strict quality policy.

Returns & Exchanges

Return or exchange is possible if:You don't like the product or you don't find it lasting
✅ Exchange is possible only if:
- Wrong product is delivered

Conditions

Complaint must be reported within 24 hours of delivery
Product must be unused and in original packaging

To request an exchange, contact us at:
📞 0335-8573044

📧support@wuroodulmusk.com

💵 Refund Policy – Wurood ul Musk

Refunds are only applicable if the product is out of stock or Return the original product after order confirmation or order deliverd
Approved refunds are processed within 1–3 working days
Refunds are issued via the original payment method